Hotel Atlantis - Terms and conditions

Hotel Atlantis, a.s.

Registered office: Bráná 177, 664 34 Rozdrojovice

ID: 255 67 551

VAT number: CZ 255 67 551

held at the Regional Court in Brno, section B, file 3009

tel.: 546 419 000 (hereinafter referred to as "Company" or "Seller"), issues these terms and conditions (hereinafter referred to as "Business Terms and Conditions"):

Introductory Provisions
These terms and conditions are valid for the purpose of purchasing gift vouchers, stay and value vouchers (hereinafter referred to as "Gift Voucher"), accommodation (hereinafter referred to as "accommodation") or other goods and wellness services (hereinafter referred to as "services") offered by the Company through the use of the website (online purchase) operated by the Company, www.hotel-atlantis.cz (hereinafter referred to as the "website"), also available at the hotel or wellness reception (hereinafter referred to as the "Atlantis reception") and more closely define and specify mutual the rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and a natural or legal person (hereinafter referred to as the "customer" or "buyer").
The customer is obliged to familiarize himself with these Terms and Conditions, which are listed on the website www.hotel-atlantis.cz and at the same time at the Atlantis reception (as stated in paragraph 1 of Article II.)
Entrepreneur (Company) means a natural person who independently, on his own account and responsibility, performs a gainful activity in a trade or similar manner with the intention of doing so consistently in order to achieve profit. At the same time, every legal person is considered an entrepreneur.
A consumer (customer) is any natural person who enters into a contract with the Company outside the scope of his business activity or outside the scope of the independent exercise of his profession.
The terms and conditions are an integral part of the purchase contract. By sending an order or physically making a purchase at the Atlantis reception, the buyer confirms that he has read these terms and conditions and that he agrees with them. The terms and conditions are drawn up in Czech and English. In case of doubt, the Czech language version is decisive.
The seller reserves the right to change and supplement the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions. It is the buyer's responsibility to familiarize himself with the wording of the terms and conditions and their possible changes before each purchase.
The Company's current offer of vouchers, accommodation and services and their prices, including all statutory fees, is available at the Company's business premises at the address: Hotel Atlantis, a.s., Brána 177, 664 34 Rozdrojovice and at the same time on the Company's website.
The company may set specific conditions for their provision for individual services. The Customer will be informed of these additional conditions in a clear and comprehensible manner before purchasing the service.

Gift cards
Hotel Atlantis offers the option of purchasing gift vouchers: a. value vouchers worth from CZK 500, which can be used to pay for services used in the hotel, restaurant, wellness. b. vouchers for a specific offer of wellness services at the hotel.
The offer of vouchers can be found here: www.hotel-atlantis.cz.
The gift voucher works on the principle of a prepaid service. When purchasing a gift voucher, the customer chooses the service to use. Changing the content of the purchased service is not possible.
For the specified services, with a gift voucher, the customer pays the price governed by the valid price list of the Company.
For the purpose of issuing a gift voucher, the customer will provide their name, surname, phone number and email address. If the buyer is a legal entity, he will provide the business company, ID number and contact person information including first name, last name, telephone number and email address. The customer is obliged to enter the holder's data correctly and truthfully. In the event of any change to these data, the buyer of the gift voucher is obliged to notify the Company of this fact without undue delay.
The gift voucher cannot be exchanged for money.
Vouchers are valid for 12 months from the date of purchase, unless otherwise stated. The specific validity of the voucher is indicated on the voucher.
If the voucher is not used within the validity period, it will be forfeited without compensation.
The use of some services (e.g. massages) according to the voucher must be booked in advance and the voucher code must be indicated when booking.
Cancellation of the reservation notified less than 48 hours in advance or if the guest does not show up on the reserved date will result in the cancellation of the voucher.
In the event of loss or theft of a gift voucher, the buyer is obliged to notify the Company of this fact without undue delay in person at the Company's premises, by telephone or by e-mail. At the buyer's request, the Company will issue a duplicate. For the purpose of issuing a duplicate gift voucher, the buyer is obliged to prove his identity to the Company.
In the case of value vouchers, if the price of the selected services exceeds the amount of the voucher, it can be paid in cash.
The voucher must be drawn once, continuous drawing of services is not possible. In the event that the entire value of the voucher is not used, no compensation will be provided.

Accommodations:
Accommodation of guests at HOTEL ATLANTIS, a.s. is carried out on the basis of an accommodation contract concluded in accordance with the provisions of § 2326 and subsequent acts. No. 89/2012 Coll., Civil Code, based on which HOTEL ATLANTIS, a.s. (hereinafter referred to as the "accommodator or Hotel") provides the accommodated with temporary accommodation for an agreed period of time or for a period resulting from the purpose of accommodation in the facility designated for that purpose, and the accommodated person (hereinafter also referred to as the "guest") undertakes to pay the accommodation provider for accommodation and services with linked by him within the period set by the accommodation regulations.
The rights and obligations of the contracting parties not expressly regulated by the accommodation contract are regulated by the accommodation regulations and the price list of the accommodation provider's services. If the accommodation contract stipulates something other than the accommodation rules and/or price list of the accommodation provider, the accommodation contract shall apply. The accommodated person is obliged to make an accommodation order with the accommodation provider in writing, or make a reservation by phone and then confirm the reservation in writing with the accommodation provider. By written reservation, or confirmation of a telephone reservation according to the previous sentence means an order made via the reservation form, by email to the accommodation provider's address (hotel@hotel-atlantis.cz) or by mail sent to the hotel's address listed in the header of these terms and conditions.
As soon as the accommodation provider receives the order from the guest in written form or a written confirmation of the reservation, he issues an advance invoice to the guest for a deposit in the amount of 50% - 100% of the expected price of the accommodation, which he sends to the guest at the address indicated by the guest in the order.
The lodger is obliged to pay the deposit within the deadline and according to the conditions specified in the deposit invoice. A deposit is not required only in the case of stays booked one day before the required day of arrival at the accommodation. In such a case, payment of the accommodation price is made in full at the time of check-in.
The conclusion of the accommodation contract takes place upon the cumulative fulfillment of two conditions, namely the delivery of the written order or written confirmation of the reservation to the accommodation provider and the moment when the accommodation provider receives from the accommodated person an amount representing a deposit for accommodation or the price of accommodation in cases where, according to paragraph 3 of this article no deposit required.
Children's accommodation is governed by the conditions applicable to the age category to which the child falls: § 0-2.99 free accommodation, without entitlement to bed and breakfast § 3-6.99 extra bed with entitlement to breakfast and entrance to the wellness center included in the price 1,000 CZK, or without entitlement to a bed, with a fee for breakfast and entry to the wellness center 500 CZK § 7-11.99 extra bed with entitlement to breakfast and entry to the wellness center at a price of 1,000 CZK, or without entitlement to a bed, with a fee for breakfast and entry to the wellness center 500 CZK § 12-17.99 extra bed with entitlement to breakfast and entrance to the wellness center at the price of 1,000 CZK
Reservation of 1-5 rooms: The reservation can be canceled free of charge no later than 1 day before arrival. In case of later cancellation, a cancellation fee of 100% of the total price of the reservation will be charged. The hotel reserves the right to pre-authorize a credit card prior to arrival to guarantee accommodation.
Reservation of 5 or more rooms: The reservation can be canceled free of charge no later than 10 days before arrival. In case of later cancellation, a cancellation fee of 100% of the total price of the reservation will be charged. The hotel reserves the right to pre-authorize a credit card prior to arrival to guarantee accommodation.
Changing the date of the paid reservation is possible depending on the free capacity in the alternative date. The customer will pay the difference in the accommodation price when changing the reservation date if the price in the alternative date is higher than the price in the original date. If the price in the replacement date is lower than the price in the original date, the price difference is not returned to the customer.
A credit card or pre-payment of the stay (depending on the type of reservation and selected date) is required as a guarantee of the stay reservation. For reservations worth more than CZK 30,000, the Company requires an advance payment of 70-100%. The customer is always informed in advance about the exact type of stay guarantee.
If the customer requests to cancel the reservation, it must be canceled in the same way in which the reservation was made: online, by email or by contacting the Atlantis reception to confirm the cancellation. If the customer does not cancel, the seller will be charged a fee in the amount of the entire stay.
In case of cancellation of the reservation due to crisis measures issued by the government of the Czech Republic, the hotel does not charge any cancellation fees and refunds already paid deposits to the buyer.

Wellness Services
Services means the provision of accommodation, catering, wellness, relaxation services and other related services offered by the Company.
Wellness and relaxation services (hereinafter referred to as "wellness services") are operated exclusively in the hotel's Wellness Center (hereinafter referred to as "wellness").
The current offer of the Company's services and their prices, including all legal fees, is available at the Company's business premises at the address: Hotel Atlantis, a.s., Brána 177, 664 34 Rozdrojovice and at the same time on the Company's website.
Cancellation of reservation of wellness services: a. cancellation is free of charge at least 24 hours before the start of the reserved service; b. less than 24 hours before the start of the reserved service, a cancellation fee of 100% of the value of the reserved service may be charged. c. The reservation can be canceled by phone at the Company's contact phone number, in person at the Atlantis reception or by e-mail.

Application of discounts

Discounts cannot be combined. The customer is obliged to choose only one of the possible discounts in the event that he is aware of the possibility of applying multiple discounts for the use of the same type of service.

Electronic wallet
The customer can purchase an electronic wallet at the wellness reception. A customer account is created for the electronic wallet, for the establishment of which the customer provides the name, surname, telephone number, and e-mail address.
An electronic wallet in the form of a card (hereinafter referred to as "electronic wallet" or "card") is charged with a refundable deposit of CZK 100.
The card is a carrier of personal data about its holder, the amount of the deposit, the history of movements. Based on this data, the wellness staff can apply a discount to the customer on admission, pay for services from the deposit on the card, make a new deposit and more.
The customer can draw discounts on Atlantis wellness services according to the amount charged. Discount levels depending on the charged amount are available at the Atlantis wellness reception.
Only the entrance fee to the Atlantis wellness center can be paid with the amount charged from the FKSP fund with the electronic wallet, the discounts according to point 4 do not apply to it.
The validity of the balance on the electronic wallet is 1 year from the date of the last top-up of the balance.
In case of loss of the electronic wallet, the Customer is obliged to contact the Company as soon as possible to block this card. The fee for blocking and issuing a new one is CZK 100. The company is not responsible for any damages incurred by the Customer due to the loss of the electronic wallet.
More detailed information on the processing of personal data of customers is described below in Article X.

Reservation via customer account
The customer can reserve certain services offered by the Company (hereinafter referred to as the "Reservation") through a customer account in which a Deposit is made in the minimum amount of credits corresponding to the price of the reserved service.
The reservation can be made in person at the Atlantis reception, based on the presentation of the customer card and/or via the website after logging into the customer account or by phone (after verification of the Customer's identification).
After making the reservation, a fee corresponding to the price of the reserved service will be automatically deducted from the Customer's Deposit. At the same time, the Customer will be notified of this fact before making the reservation.
The reservation is considered a binding order for the given service.
Cancellation of the reservation is described above in Article IV. paragraphs no. 2.

VIII.Payment

Hotel services can be paid for in cash (CZK, EUR, USD), payment card or valid gift voucher.
Wellness services can be paid for in cash (CZK), payment card or valid gift voucher. Other ways:
Online payment: • you will be redirected to the payment gateway, where you will make the payment after entering your card details
By transfer to an account • after ordering the services, you will receive an e-mail with the account number and the variable symbol under which you will send the payment • account number: 382281433/0300 • IBAN: CZ5503000000000382281433
In person - cash or payment card • you pay in cash or by card at the Atlantis reception • you can pay for wellness entrances and other wellness services at the wellness reception using an electronic wallet.
We accept the following payment cards: VISA, MASTERCARD, MAESTRO, AMEX, JCB, DINERS CLUB, EUROCARD, SODEXO FLEXI PASS CARD, SODEXO GASTRO PASS CARD (only for consumption in the restaurant), BENEFIT PLUS CARD
It is not possible to combine payment of several types of benefit cards.

IX Method of delivery of the purchased gift voucher

E-voucher
the fastest form of delivery
we will send the gift voucher to the e-mail you provided immediately after receiving the payment
delivery by e-voucher is free
Personal collection
we will prepare the gift voucher at the Atlantis reception
we will contact you immediately after preparation
personal collection is free

Information on the processing of personal data
The personal data of the Customer, who is a natural person or a natural person running a business, is subject personal data protection according to applicable legal regulations, in particular the European Regulation (EU) 2016/679 - General Regulation on the Protection of Personal Data.
HOTEL ATLANTIS a.s., is a personal data administrator, processes personal data to the extent that they were voluntarily provided by the customer in the registration form and for the duration of the use of the Customer Account - Customer RELAX CARD.
The customer agrees that the Company processes this data as part of its activities, i.e. collects it for the purpose of sending commercial messages, stores it on data carriers, edits it, searches it, stores it, sorts it, combines it, uses it and disposes of it in accordance with the Act. No. 101/2000 Coll., on the protection of personal data, as amended. The company is entitled to do so for an indefinite period. The Customer may revoke this consent at any time and the Holder may file an objection against this processing of personal data.
Personal data is processed through employees of the personal data administrator and further through third parties (processors) on the basis of personal data processing contracts or similar ones under the terms of applicable legal regulations. Furthermore, personal data can only be made available to persons authorized to do so by law. Personal data will not be transferred to other entities.
The holder has the right of access to his personal data, the right to correction or deletion, or restriction of processing, and the right to object to processing, as well as the right to data portability.
Personal data (such as name, address, phone, e-mail, bank details, ID number, VAT number, etc.) that was communicated to the Company during the Customer's registration are considered confidential by the Company and are protected against misuse. In principle, the company does not disclose data about the Customer to third parties, except for those directly involved in processing the order (bank, etc.), and only to the extent necessary.
How the Holder can exercise these rights can be found in the current version of the document Information on the processing of personal data (GDPR) on the website www.hotel-atlantis.cz and also on request in writing at the Atlantis reception.

Final Provisions
These Company Terms and Conditions are effective from 1 January 2021 and are available at the Atlantis reception on the Company's website www.hotel-atlantis.cz.
The Czech Trade Inspection (www.coi.cz) is responsible for the out-of-court settlement of consumer disputes arising from this service between consumers and the Company.

PRINCIPLES OF PERSONAL DATA PROCESSING

(1). These personal data protection policies determine how Hotel Atlantis, a.s. with registered office at Brána 177, Rozdrojovice, ZIP code 664 34, ID number 25567551, VAT number: CZ25567551, Registered at the Regional Court in Brno, section, mark 3009 (hereinafter referred to as "Hotel Atlantis"), personal data is transferred and processed through the use of this website. Hotel Atlantis is committed to ensuring the security of your personal data. If we ask you to provide certain information by which you can be identified when using this website, we assure you that this information will only be used in accordance with this privacy policy. Hotel Atlantis is entitled to change this policy by updating this page. These policies are valid from May 1, 2018.

(2). The data manager is Hotel Atlantis, a.s. with registered office at Brána 177, Rozdrojovice, zip code 664 34, ID number 25567551, VAT number: CZ25567551, registered at the Regional Court in Brno, section, mark 3009.

(3). By providing us with your personal data, you give us your consent to the processing and management of the data, the purpose and conditions of use of which are set out below. All your personal data that we receive from you will be collected, stored and used in accordance with applicable legal regulations, in particular with Act No. 101/2000 Coll., on the protection of personal data, with Act No. 480/2004 Coll. on some services of the information society, and further according to the relevant provisions of the Civil Code, as well as the relevant standards of the European Union, in particular according to EU Regulation 2016/679 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/ EEC (GDPR regulation).

(4). Personal data is information that can identify you as a living individual, either by itself or together with other information we have.

What we collect

We may collect and process the following data about you:

– Information that you provide to us by accessing and filling out the form on the website www.hotel-atlantis.cz (hereinafter referred to as the “Website”)

– If you contact us by phone or email, we may keep a record of this correspondence.

– Detailed information about your visits to the Website and the resources you have connected to. If you do not agree to your personal data being used in accordance with this privacy policy, please do not submit your personal data to us through the Website.

Your personal data

The information we ask you for may include:

- Name surname

– Address of permanent residence, city, postal code/mailing address

- Email address

- Telephone number

– Additional information relating to your identification, information provided in any "free text" field on the Website (ie blank spaces where you can freely insert comments)

– This list is not final and may be updated.

Where we store your personal data

Your personal data that we have obtained through the Website is directed to one or more IT systems. Here they are stored and used for the purpose of:

a) providing benefits in the loyalty program associated with the issuance of a GIFT VOUCHER or RELAX CARD,
b) conclusion of the contract (acceptance and processing of your product order).

Your personal data may be stored on our secure servers in our IT systems in the Czech Republic. By providing your personal data, you consent to this transfer, storage or processing. To ensure the safe processing of your data in accordance with these personal data protection principles, we use all possible necessary measures. You agree that the personal data provided by you will be systematically managed automatically using automatic and all other information system tools.

What is the information we use for:

– ensuring the most efficient way of presenting the content of our Website for you

– ensuring the fulfillment of the contract

– internal record keeping

– providing information, product or service according to your request or providing such information and services that we assume may be of interest to you, including the circulation of marketing materials using the email address you have provided to us.

– notification of changes to our services

Data management time

(1). The consent to data management that you give us is valid for an indefinite period from the date of consent (until the withdrawal of consent or other termination of authorization to process data).

(2). Safety

(3). We are committed to ensuring the security of your data. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic and managerial procedures to protect and secure the information we collect on the Website. The data you provide to us will be managed systematically and by automated means. All information you provide to us is stored on our secure servers.

Provision of your data

(1). We may provide your personal data to other companies with whom we cooperate in order to help us with our activities, e.g. companies that ensure the transport and delivery of products purchased by you, IT hosting and maintenance providers, companies that act as processors of personal data for us, with whom we have a corresponding contract (this is not a final list).

(2). We may also pass on your personal data to parties for which we receive your consent to pass on your data. We may also transfer your personal data to third parties if we are required to provide or share your personal data in order to comply with a legal obligation.

Rights of data subjects

(1). Below we inform you about the rights that you have according to the relevant legal regulations in connection with the processing of your personal data, specifically about: - The right of access to your personal data - The right to correct personal data - The right to erasure (the so-called "right to be forgotten ") (with effect from 25/05/2018) - The right to restrict the processing of your personal data (with effect from 25/05/2018) - The right to object at any time to the processing of your personal data for reasons related to the customer's specific situation (with effect from 25/05/2018) – The right to data portability (with effect from 25/05/2018) – The right to withdraw your consent at any time – The right to file a complaint against the processing of your personal data with the Office for Personal Data Protection, Col. Sochora 27, postal code 170 00, Prague 7, uoou.cz.

(2). If you believe or find out that we or third parties authorized by us are processing your personal data, which is contrary to the protection of your private and personal life or contrary to the relevant legal regulations, especially if your personal data is inaccurate with regard to the purpose their processing, you can request from us the addition, correction, blocking or disposal of your personal data.

(3). You can revoke your consent at hotel@hotel-atlantis.cz or in writing at the company's address. Revocation of your consent does not affect the legality of processing based on the consent granted before its revocation.

Links to other websites

(1). Our Website may contain links to other websites of interest. However, if you use such a link and leave our Website, you should be aware that we have no control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide when you visit such sites, and such sites are not subject to this privacy policy. You should be careful and find the privacy statement applicable to that website.

(2). We have the ability to collect information about cookies on the user's end device and other similar technologies, such as local browser data stores or help.

(3). Cookies are small text files that the browser stores on the user's end device. Cookies often contain an anonymous, unique identifier that allows us to identify and count the browsers that visit our site. Cookies also allow us to collect information about how and when the services are used: for example, from which page the user got to our services, when and what the web user views on our Websites, which browser is used, what is the screen resolution, what is the operating system, such as the user's terminal IP address and serial number. Cookies also give the user the option not to enter a username, password and personal customization every time.

(4). Cookies do not move on the network by themselves, they are only assigned to the user's terminal by the web page that the user loads. The cookie files can later be read and used only by the server that sent them.

(5). Cookies and similar technologies do not damage the user's terminal or its files, nor can they be used to launch programs or spread viruses.

(6). Users cannot be identified using cookies or other technologies alone, and our Website cannot know, for example, the user's e-mail address, unless he has given it to us. Taking into account the privacy legislation and the personal data protection policy of each service, the information received from the cookies of other similar technologies may be combined with any other information obtained from the user in another way.

(7). Why are cookies used?

(8). Cookies and similar technologies are used to analyze and further develop our services in order to provide better services to our users. We also use cookies and similar technologies to determine the number of visitors and in statistical monitoring to measure the effectiveness of advertising. E.g. in the case of marketing e-mails and flyers, we can find out which messages have been opened and, based on them, monitor e.g. the shift from the online store. To improve the usability of our Website, we conduct short-term studies in which we may store data on user mouse movements and visits to specific pages.