ACCOMMODATION RULES

HOTEL ATLANTIS, a.s., ID No.: 25567551, VAT No.: CZ 25567551, registered office: Brána 177,
Rozdrojovice 664 34

 

I. Terms and conditions for concluding an accommodation contract
1. Accommodation of guests at the Atlantis Hotel is provided on the basis of an accommodation contract concluded in accordance with the provisions of Section 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, on the basis of which the Atlantis Hotel (hereinafter referred to as the "accommodation provider") provides the guest with temporary accommodation for an agreed period or for a period resulting from the purpose of accommodation in a facility designated for this purpose, and the guest (hereinafter also referred to as the "guest") undertakes to pay the accommodation provider for accommodation and related services within the period specified in these accommodation rules (hereinafter also referred to as the "contract").
2. The accommodation contract is always concluded in writing. To comply with the form requirement, it is sufficient to at least confirm the reservation in writing or fill in the registration card.
3. The rights and obligations of the contracting parties not expressly regulated by the accommodation contract are regulated by these accommodation rules and the accommodation provider's price list. If the accommodation contract stipulates something other than these accommodation rules and/or the accommodation provider's price list, the accommodation contract shall apply.
4. If the guest fails to comply with the obligations arising from the accommodation contract and the attached accommodation rules and/or the accommodation provider's price list, or otherwise violates good manners in the hotel (hereinafter referred to as "misconduct"), the accommodation provider is entitled to terminate the accommodation contract before the expiry of the agreed period, even without a notice period, if the guest has been notified of their misconduct by the hotel in accordance with the provisions of Section 2331 of the Civil Code.

 

II. Conclusion of the contract, reservation
1. The customer places an order for accommodation with the accommodation provider in writing or makes a reservation by telephone and subsequently confirms this in writing with the accommodation provider. A written reservation or confirmation of a telephone reservation in accordance with the previous sentence means an order made using the reservation form, by email to the accommodation provider's address or by post to the address of the hotel and/or operator specified in the header of these accommodation rules or through an intermediary.
2. As soon as the accommodation provider receives a written order from the guest, they will send the guest a booking confirmation with a clearly defined amount for accommodation, which is payable upon arrival and registration of the guest at the hotel, and will also attach a guarantee form for credit card authorisation, unless the accommodation provider agrees otherwise with the guest.
3. The hotel reserves the right to pre-authorise the payment/credit card prior to arrival to guarantee the accommodation.
4. The accommodation contract is concluded upon delivery of a written order or written confirmation of the reservation to the accommodation provider or upon completion of the guest registration card.

 

III. Cancellation of reservation, withdrawal from the contract before arrival, failure to arrive
for accommodation
1. The guest is entitled to withdraw from the accommodation contract before the date of arrival, even without giving a reason. The guest is obliged to deliver a written notice of withdrawal from the contract to the accommodation provider. In such a case, the accommodation provider is entitled to charge the guest a cancellation fee, the rate of which will be governed by the cancellation conditions stated in the booking confirmation sent by the accommodation provider.
2. If the guest does not arrive to take up the accommodation by 6 p.m. on the agreed date of arrival, the accommodation provider is entitled to withdraw from the accommodation contract and at the same time is entitled to charge the guest a cancellation fee of 100% of the advance payment. This does not apply if the customer notifies the Accommodation Provider of a later arrival in advance, but no later than 1 day (by 2:00 p.m.) before the planned arrival date, by telephone or in writing. This does not apply to reservations with a non-refundable deposit (accommodation packages, special offers) and a lower price guarantee - in this case, the hotel is entitled to charge 100% of the deposit paid. The conditions set out in Article 2, paragraph 2.1 of these accommodation rules shall apply mutatis mutandis to the form of notification.

 

IV. Arrival at the hotel
1. Guests shall report their arrival to the authorised staff at the hotel reception.
2. At the reception, the guest shall present their identity card, passport or other proof of identity (e.g. residence permit), on the basis of which the authorised employee of the accommodation provider shall verify the guest's identity. The guest shall confirm the accuracy of their personal data and the length of their stay by signing the registration card or the accommodation provider's guest book.
3. Unless otherwise agreed, guests are accommodated between 3 p.m. and 8 p.m.
4. Upon arrival, the guest shall pay the amount for accommodation, i.e. the agreed price for accommodation. After payment of the price for accommodation, the accommodation provider shall issue the guest with a tax document confirming payment for the entire stay. The provisions of the last sentence of Article 2, paragraph 2.2 shall not be affected by this; in such a case, the accommodation provider shall issue the guest with a tax document confirming payment for the entire stay. Upon arrival at the accommodation, the accommodation provider is entitled to require the guest to present a debit or credit card as a guarantee of payment up to 100% of the estimated price of the accommodation, from which the accommodation provider is entitled to authorise a payment corresponding to the amount covering the actual price of the accommodation and other costs associated with the accommodation, without the guest being present (off-line), to which the guest gives their consent by providing their debit or credit card.
5. Upon arrival, the accommodation provider is entitled to require the guest to pay a cash deposit of CZK 3,000 per room. The deposit is refundable upon departure, either in full or reduced under the conditions specified in Article 7 of these accommodation rules.
6. The authorised reception staff member shall familiarise the guest with the accommodation rules no later than on the day of the guest's arrival.
7. The number of persons in the room corresponds to the number of persons registered for accommodation. The guest undertakes to report their exact number upon registration.
8. The length of stay is agreed upon no later than upon the guest's arrival and is recorded in the accommodation book or on the registration card. The length of stay may only be extended with the consent of the accommodation provider and must be documented in the accommodation book or on the registration card.
9. The guest hereby grants the accommodation provider consent to process and store their personal data to the extent of the data provided, for the purpose of providing accommodation and guest records within the meaning of Act No. 565/1990 Coll., on local fees, and Act No. 326/1999 Coll., on the residence of
foreigners in the Czech Republic and on amendments to certain acts. The specific obligations of the guest and the accommodation provider regarding the keeping of the register or house book are set out in the above-mentioned legal regulations.

 

V. General rules of accommodation
1. Guests have the right to use the space reserved for their accommodation, as well as the common areas of the hotel of the hotel and to use the services associated with the accommodation. The guest is obliged to observe the rules for maintaining quiet hours from 10:00 p.m. to 7:00 a.m.
2. Upon arrival, the guest will receive a magnetic card for their room (hereinafter collectively referred to as "keys"). Guests are obliged to prevent the loss, destruction or damage of these keys, as well as to prevent third parties who are not direct parties to the relevant accommodation contract concluded between the guest and the accommodation provider from accessing the keys. Any penalties for the loss, destruction, damage or access to the keys as described in the previous sentence are set out in the accommodation contract.

The guest is obliged to:
1. familiarise themselves with the accommodation rules and comply with them
2. pay the price for accommodation according to the valid price list
3. use the accommodation premises properly, maintain order and cleanliness in all accommodation premises
4. ensure cleanliness in the accommodation premises
5. protect the equipment in the accommodation areas against damage
6. immediately report any damage or harm caused by the guest or persons staying with them in the hotel premises
7. between 10 p.m. and 7 a.m., behave in a manner that does not disturb other persons with excessive noise
8. When leaving the room, turn off the water taps, switch off the lights, switch off any electrical appliances that are not in use during the guest's absence, and close the windows.
9. When leaving the hotel, return the room key to reception and report any consumption from the minibar. Without the consent of the accommodation provider, guests are not permitted to:
1. make significant changes to the accommodation premises (move furniture, relocate equipment, etc.)
2. remove any equipment or furnishings from the accommodation premises
3. use their own appliances in the accommodation premises, with the exception of small appliances used by guests for personal hygiene and office work
4. to leave the accommodation premises to another person
5. receive visitors in the accommodation premises; visitors must be duly recorded in the visitor book or reported to the receptionist and are only possible between 8 a.m. and 10 p.m. with the consent of the accommodation provider - guests may only receive visitors in the common areas of the hotel
6. to list the address of the building with the accommodation as their place of business;
7. Bring animals into the hotel premises. The owner of the animal is obliged, at the request of the accommodation provider's staff, to prove that the animal is in good health by presenting a valid vaccination certificate and to fill in a form of liability for damage caused by the animal

Furthermore, guests are not permitted to:
1. carry weapons, ammunition and explosives or otherwise store them in a condition that allows their immediate use
2. possess, manufacture or store narcotic or psychotropic substances or poisons, unless they are medicines prescribed to the guest by a doctor
3. smoke; this does not apply to areas designated for smoking and clearly marked with the appropriate symbol
4. use open flames

 

VI. The accommodation provider's responsibility for the guest's belongings
1. If the guest so requests, the accommodation provider will take cash, jewellery or other valuables into safekeeping. The hotel has the right to refuse to take items into safekeeping if they are dangerous or disproportionate in value and scope for the accommodation facility. This applies in particular to cash or items (e.g. jewellery and other valuables) whose value exceeds CZK 100,000. The accommodation provider requires that items be handed over for safekeeping in a closed or sealed box.
2. Claims for compensation for damage to guests' items may only be made within 15 days of the damage being discovered. No compensation will be paid if the damage was caused by the guest themselves or a person accompanying them.
3. If the guest leaves their belongings in the room after the end of their stay and the accommodation has not been paid for, the accommodation provider will remove the guest's belongings from the room and store them in a safe place to prevent damage. After the debt for accommodation has been paid, the accommodation provider will return the stored belongings to the guest.
4. The accommodation provider's liability for damage to stored items is governed by the provisions of Section 2945 et seq. of Act No. 89/2012 Coll., the Civil Code.
5. The accommodation provider's liability for damage to items brought into the accommodation is limited to 100 times the price of accommodation for one day. In other respects, it is governed by the provisions of Section 2946 et seq. of Act No. 89/2012 Coll., the Civil Code.
6. The accommodation provider does not operate a guarded car park and is therefore not liable for damage caused to vehicles and items left in them, unless the accommodation provider expressly declares that it has taken such items into its custody.

 

VII. Safety, guest liability for damage caused
1. Guests are required to familiarise themselves with the safety rules and evacuation plan in case of fire. This plan can be found in every hotel room and is available for inspection at the reception desk.
2. Guests shall behave in such a way as to avoid causing unjustified harm to the freedom, life, health or property of others.
3. If the guest causes damage to the accommodation provider's property through their actions, the damage will be quantified by the accommodation provider and charged to the guest. The guest is obliged to pay this amount immediately.
4. In the event of a breach of the guest's obligations under these accommodation rules, in particular a breach of the smoking ban in areas not designated for this purpose, the accommodation provider shall be entitled to a contractual penalty of CZK 2,500 per night.
5. The guest undertakes to observe the hotel's safety instructions and operating rules. In the event of a breach of these regulations, instructions and recommendations, the Hotel shall not be liable for any accidents or injuries.

 

VIII. Departure from the hotel
The guest is obliged to leave the room where they are accommodated by 10:00 a.m., unless otherwise agreed with the Accommodation Provider. The guest shall lock the room and leave the keys at the hotel reception, unless otherwise agreed.

 

These Accommodation Rules came into force and effect on 1 September 2024 and are issued in czech translated into English. In case of any doubt, the Czech version shall prevail.

 

Jan Pařízek, Hotel Manager

 

 

 

 

Consumer protection
Prior to concluding the accommodation contract, we hereby provide you with all information in accordance with the provisions of Sections 1811 and 1820 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code").

Hotel Atlantis, as an accommodation provider, provides guests with the following information:

Identity and contact details of the accommodation provider: Hotel Atlantis, a.s., ID No.: 25567551, with its registered office at Rozdrojovice 177, VAT No. CZ 25567551, a company registered in the Commercial Register maintained by the Regional Court in Brno, Section B, File 3009, e-mail addresshotel@hotel-atlantis.cz , telephone number: +420 546 419 000

Main business activity of the accommodation provider: provision of accommodation services

Service description: the accommodation provider provides accommodation and services related to accommodation for guests on the basis of the conditions specified in a written accommodation contract

Price for services provided: the total price for the services provided is contractual. This price includes all taxes and fees (excluding the local accommodation fee according to the generally binding decree of the municipality of Rozdrojovice No. 3/2021 on the local accommodation fee)

Method of payment and performance: the guest shall make all payments agreed in the accommodation contract in cash or by bank transfer to the accommodation provider's bank account, the number and variable symbol of which the accommodation provider shall communicate to the guests in writing

Costs of means of distance communication: the costs of means of distance communication are determined by the entities providing the means of distance communication services, and these costs do not differ from the basic rate

Information on the existence, method and conditions of out-of-court settlement of consumer complaints, including information on whether it is possible to contact a supervisory authority: the guest has the right to submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is:

Czech Trade Inspection
Central Inspectorate - ADR Department
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Website: adr.coi.cz

The Czech Trade Inspection Authority is a supervisory body that oversees consumer protection in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and other legal regulations. The website of the Czech Trade Inspection Authority is www.coi.cz

In accordance with the provisions of Section 1837(j) of the Civil Code, guests as consumers do not have the right to withdraw from the accommodation contract if the accommodation provider provides the service within the specified period

Designation of the Member State or Member States of the European Union whose legal regulations will govern the relationship between the accommodated guest and the accommodation provider based on the accommodation contract: Czech Republic

Information on the language in which the guest will communicate with the accommodation provider during the term of the accommodation contract and in which the accommodation provider will provide the guest with the terms and conditions and other information: Czech